Your use of social media channels owned or managed by Valneva USA, including Prevent JE, is subject to these Guidelines and the terms of the use of the social platform from which you accessed these Guidelines.
Our goal is to provide useful content to visitors about our company and products and foster respectful dialogue relating to the specific issues and topics covered in our posts and other multi-media.
Please read the following guidelines carefully, as they provide information about using these communities (Facebook, Instagram, and Twitter, collectively “social media channels”) in a way that is respectful and lawful.
Note on Medical Advice
The content available on these social media channels are for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Valneva USA recommends that you consult your healthcare provider regarding personal health matters.
From time to time we may link to another location or social account from one of our channels. Our linking to or following a non-Valneva website or social media account is not necessarily an endorsement of those properties or parent organizations; we only endorse our own content.
Unfortunately, sometimes we must remove a comment or cannot respond. Below are the reasons why this might occasionally occur.
We’ve set up our social media channels to share information with you about Valneva USA and our products. We value your thoughts and feedback, but below are reasons why we might need to remove your comment or we are unable to respond:
While we do not endorse any users’ comments other than our own, we still have to be mindful of guidelines that govern our industry. If your post references a pharmaceutical brand from any company – positive or negative – we may need to remove it because, among other reasons, we can’t guarantee that it will represent Fair Balance.
If your post includes possible side effects associated with one of our products, we may be required to contact you for further information.
You may contact us to report an adverse event related to Valneva products by calling Customer Service at 866.223.7118 or Medical Information at 844.349.4276 (8443-IXIARO). Or if you prefer, you may contact the FDA directly: please visit www.fda.gov/medwatch or call 1-800-FDA-1088. If you are a non-U.S. visitor, speak with your healthcare provider for more information or contact your local health authority.
If you use profane language, your post will be removed (and it may be screened by Facebook’s profanity filter before being posted). In addition to vulgar language, we will screen for personal attacks of any kind or offensive terms that target specific ethnic, racial, religious, age or gender orientation groups. We ask that everyone treat each other with respect.
We appreciate the desire to provide help to your fellow visitors, but given the serious implications unsolicited and unverified medical advice might have, we can’t allow it on our social media channels. As always, we recommend consulting with your physician on any medical condition.
While our intent is never to censor the contributions of our visitors, sometimes comments are spam, are clearly off-topic, make unsupported accusations or promote services or products. If you feel we’ve been unfair in removing your comment, please reach out to us and we can discuss it.
There is a chance we’ll encounter a situation not outlined above, which will require us to remove your comment. We’ll try to update this list if we do find a new reason, but please know that Valneva does reserve the right to delete any posting at its sole discretion. Of course, if this does happen and you feel it is unfair, please reach out to us so we can talk about it.